TransNusa Head Office

The TransNusa Head Office is based at Jl. Cideng Timur No. 10 & 10A, Kel. Petojo Utara, Kec. Gambir, Jakarta Pusat, 10130, Indonesia. This office serves as the carrier’s main control center. This is because from here, the airline handles operations, makes decisions related to routes, schedules, and service policies.

Moreover, issues requiring senior-level attention are also managed at this location.

TransNusa Head Office Contact Details

For general inquiries about TransNusa flight policies, a passenger can visit its main office. There, moreover, he/she can talk with the staff and resolve them.

TransNusa Headquarters Address	Jl. Cideng Timur No. 10 & 10A, Petojo Utara, Gambir, Jakarta Pusat, 10130, Indonesia
Registered Address	Jalan Palapa No. 7, Oebobo, Kupang, 85111, Indonesia.
Contact Number	+62 21 631 0888
For International Customer Services	China: +86 4008 631 088 (8:00 AM – 8:00 PM Beijing Time) Australia: +61 29 158 8590 (10:00 AM – 6:00 PM Perth Time)
For Insurance Claims	WhatsApp Only: +62 811 131 4051
Operating Hours	Everyday from 9:00 AM to 5:00 PM (Jakarta Time)
Email ID	we.care@transnusa.co.id
Official Website	https://www.transnusa.co.id/
Social Media Links	Instagram: https://www.instagram.com/transnusa.idn/ Facebook: https://www.facebook.com/TransnusaIndonesia/ Twitter: https://x.com/transnusa_idn

TransNusa Headquarters Map

The TransNusa headquarters map helps visitors locate it easily. It provides clear directions, nearby reference points, and route options. Hence, before planning a visit to this office, one can utilize it.

Inquiries Handled at TransNusa Main Office

At the corporate office of TransNusa, issues that need higher-level coordination are overseen. The staff ensures that such matters are reviewed carefully and addressed in line with the carrier’s procedures.

Ticket modifications	Refund requests
Baggage issues	Special assistance
Loyalty program inquiries	Travel documentation
Flight disruptions	Fare inquiries

TransNusa Executives Details

By the senior management of TransNusa, high-level customer matters are reviewed at its head office. Thus, they ensure that their visitors receive fair solutions.

Name	Designation
Datuk Bernard Francis	Group CEO
Bayu Sutanto	Management team member
Leo Budiman	Management team member

Here is a list of all TransNusa Offices.

The TransNusa Head Office manages the carrier’s main operations and passenger issues. Therefore, it helps keep services running smoothly. Moreover, it supports its passengers when local offices cannot resolve issues.

FAQs