South African Airways Durban Office in South Africa

Located at King Shaka International Airport La Mercy, Durban, 4001, South Africa, the South African Airways (SAA) office in Durban is an important hub for customer service. It provides satisfactory services for visitors in all aspects of air travel. Besides airport services, the staff here offers information about flight schedules.

Also, they provide assistance with booking, information about baggage policies, changes to tickets, help in obtaining refunds, any request for special service, and more travel-related help.

South African Airways Durban Office Contact Details

The following contact details of the Durban office can assist travelers in connecting with its staff quickly.

Office: King Shaka International Airport La Mercy, Durban, 4001, South Africa.

Contact Number: +27 86 135 9722

Working Hours: daily from 7:00 AM to 9:00 PM

Email ID: SAACustomerservice@flysaa.com

Online Check in: https://www.flysaa.com/manage-fly/manage/check-in/on-line-check-in

Flight Status Check: https://www.flysaa.com/manage-fly/manage/flight-status

Official Website of South African Airways: https://www.flysaa.com/

Map of the South African Airways Office in Durban

South African Airways travelers preferring face-to-face assistance may visit its office. To find the directions, they can use its interactive map. It assists them in locating sites accurately so that they may plan for a suitable date/time to travel there.

Details of King Shaka International Airport in Durban

For passengers arriving and departing with South African Airways at King Shaka International Airport in Durban, the airline’s staff can assist them throughout the travel process. The details, including its address, operating terminal, contact number, etc., are mentioned below.

Terminal	main terminal
Address	King Shaka Dr, La Mercy, 4407, South Africa
Contact Number	+27 32 436 6585
Airport Code	DUR

Amenities Provided at the Durban Office

After visiting the South African Airways Durban office, a passenger may find the basic amenities. These are available for the convenience of the passengers.

• Customer service help desk
• Waiting area
• Tea or coffee
• Pet-friendly areas

Queries Resolved at South African Airways Durban Office

The Durban office of SAA is equipped to assist passengers with many different types of inquiries/issues. Promptly, they provide help in the following areas:

Refund requests	Special assistance services
Flight bookings/reservations	Flight status or schedules
Excess baggage queries	Baggage allowances
Ticket rebooking/cancellations	Flight updates
Travel policy information	Pet-travel inquiries

Aircraft Operated by South African Airways

To offer a comfortable and reliable travel to its flyers, South African Airways operates an advanced fleet. These aircraft are:

South African Airways Headquarters Contact Details

For high-level support or unresolved concerns, passengers can contact South African Airways Headquarters. The contact details are provided below.

Headquarters Address	Airways Park, Jones Road, OR Tambo International Airport, Kempton Park, 1619, South Africa
Phone Number	+27 11 978 1111
Operating Hours	Daily, 06h 00am to 01h 00am (SAST) (Open weekends and on public holidays)

List of all South African Airways Offices.

The Durban office of SAA helps passengers flying to or from South Africa by providing booking assistance, flight status updates, and travel advice.

FAQs