Air Astana Headquarters

Air Astana Headquarters is situated in Almaty, Kazakhstan, at 4A Zakarpatskaya Street, Turksib District, Almaty, 050039, Kazakhstan. All the core operations of the national airline of Kazakhstan are handled from this office. Through this place, both domestic and international services of the carrier are overseen. Here, the senior officials and management teams work together to ensure smooth functioning and high service standards.

Details of Air Astana Headquarters

Besides handling core decisions, at the Air Astana Head office, customers’ issues are also handled. Hence, to communicate with the authorities at this office, use the following details.

Address:	4A Zakarpatskaya Street, Turksib District, Almaty, 050039, Kazakhstan
Contact Number:	+7 (727) 244 44 77+7 702 702 44 77
Email ID:	mytour@airastana.com
Office Hours:	operates 24/7
Website:	https://airastana.com/
Facebook:	https://www.facebook.com/airastana/
Instagram:	https://www.instagram.com/airastana/
Twitter:	https://x.com/airastana
YouTube:	https://www.youtube.com/@airastana

Inquiries Addressed at Air Astana Main Office

On a regular basis, the high-level staff of Air Astana deals with passengers’ inquiries.

Support for lost/delayed/damaged luggage	Seat selection and cabin upgrades
Flight schedule changes and itinerary modifications	Baggage allowance and excess baggage information
Ticket cancellations and refund assistance	Special meal requests and onboard services
Flight reservations and ticket bookings	Travel documents and visa-related guidance
Medical assistance and special travel needs	Compensation requests for delays and disruptions

Executive Customer Service Contacts of Air Astana Headquarters

The names and designations of Air Astana’s top-level executives are mentioned below. These officials can be contacted in case of an emergency.

Name	Designation
Ibrahim Canliel	Chief Executive Officer
Gonçalo Pires	Chief Financial Officer
Filippos Siakkas	Chief Operating Officer
Gerhard Coetzee	Chief Safety Compliance Officer
Yevgeniya Ni	Chief Human Resources Officer
Yerdaulet Shamshiyev	Chief Government Relations Officer
Johan Eidhagen	President and CEO

Map of Air Astana Head Office

To reach the main office of Air Astana, use the map attached below. It shows accurate directions along with locating parking areas.

Customers can visit the Air Astana Head office for accurate information. Also, for quick assistance and effective solutions regarding their flights can be expected here.

FAQs