SriLankan Airlines (UL) has a dedicated office in Nairobi at c/o Imaan Air Limited, P O Box 41127-00100, Nairobi, Kenya. This city office is actively managed by a bunch of officers who have expertise in handling ground activities and resolving customer queries.

Further, from simple lost and found complaints to complex refund-oriented matters. A diverse range of topics is settled at this complex.

SriLankan Airlines Nairobi Office Contact Details

Above all, these are the essential ways to contact the Nairobi office of SriLankan Airlines.

Address: c/o Imaan Air Limited, P O Box 41127-00100, Nairobi, Kenya.

Contact Number: +254 20 2244 0024

Operating Hours: Everyday, 24 hours

Email: reservations@srilankan.com

Official Website of SriLankan Airlines: https://www.srilankan.com/

Map to the SriLankan Airlines Nairobi Office

Furthermore, this is a detailed and easy-to-access map of the airline’s Nairobi location. Also, the landmarks make the overall navigation quite easier for the passengers.

Jomo Kenyatta International Airport (NBO) Details

Equally important, the travellers who want reliable details and are not familiar with the path to Jomo Kenyatta International Airport. Subsequently, they can refer to the following data.

TerminalTerminal 1A
Airport AddressEmbakasi, Nairobi, Kenya
Telephone Number254 20 822111

Office Amenities

Quite importantly, these are some of the facilities that are extended to customers visiting the office in person. Apart from the welcome beverages, complimentary wifi is also provided at the complex.

  • Tea/Coffee
  • Seating Spaces
  • Information Desks
  • Complimentary WiFi
  • Pet Friendly Spaces

Complaints resolved at the Nairobi Office of SriLankan Airlines

Most importantly, this is an extensive set of issues that are managed proactively at the company’s head office.

Flight MaintenanceFlight-Ticket Booking
Flight-Ticket Cancellation ServicesFlight-Ticket Refund Services
Flight Status AssistanceFlight Delay Assistance
Airport Check-InKiosk Check-In
Web Check-InBaggage Assistance
Car Rentals AssistanceTours and Activities Assistance
Group Travel ServicesLounge Services
Seating AssistanceAAdvantage Assistance
Prepaid Extra Baggage ServicesTabua Club Services
Resort Check-In AssistanceDuty Free Assistance
Special ServicesMobility Services
In-Flight Meals AssistanceIn-Flight Entertainment Assistance

SriLankan Airlines Headquarters Contact Details

On the other hand, travelers whose complaints are not resolved at the Nairobi office can visit SriLankan Airlines Headquarters for better clarity and assistance.

Headquarters AddressAirline Centre, Bandaranaike International Airport, Katunayake, Sri Lanka
Contact Number(0094) 19733 4488
Operating Hours08:30 AM to 05:00 PM (Monday – Friday)
Email IDfeedback@srilankan.com 

List of all SriLankan Airlines Offices.

The Nairobi office of SriLankan Airlines is known for overseeing ground tasks while assisting the customers. From baggage service to membership and package assistance, staff at the complex handle all services. Thus, the above section covers all the significant information about this office.

FAQs

What is the address of SriLankan Airlines Nairobi Office?

The address of SriLankan Airlines Nairobi office is c/o Imaan Air Limited, P O Box 41127-00100, Nairobi, Kenya.

How can I contact the Nairobi Office of SriLankan Airlines?

You can contact the Nairobi office of SriLankan Airlines by calling +254 20 2244 0024.

Does the Nairobi Office provide Prepaid Extra Baggage Services?

Yes, the Nairobi office provide Prepaid Extra Baggage Services.

What is the official website of SriLankan Airlines?

The official website of SriLankan Airlines is srilankan.com.