Rossiya Airlines Headquarters is located in Saint Petersburg, Russia, at 18/4 Pilotov Street, Saint Petersburg, 196210, Russia. This central office serves as the primary hub for managing the airline’s overall operations. Being a part of the Aeroflot Group, Rossiya Airlines coordinates its domestic and international activities from this location. The leadership team and administrative departments operate from here to maintain efficiency, operational control, and consistent service delivery.

Details of Rossiya Airlines Headquarters 

In addition to supervising operational strategies, the Rossiya Airlines Head Office also responds to passengers’ queries and service-related concerns. To get in touch with the airline’s officials, refer to the contact details mentioned below:

Address:18/4 Pilotov Street, Saint Petersburg, 196210, Russia
Contact Number:+7 (495) 139-77-77
Email ID:Head_Office@rossiya-airlines.com
Office Hours:Monday–Thursday: 8:30 AM – 5:30 PM, Friday: 8:30 AM – 4:30 PM
Website:https://www.rossiya-airlines.ru/en/
Facebook:https://www.facebook.com/RossiyaAirlines/
Instagram:https://www.instagram.com/rossiya_airlines/

Inquiries Addressed at Rossiya Airlines Headquarters

The dedicated staff at Rossiya Airlines regularly manages a wide range of passenger inquiries and service requests, elaborated in the sections below:

Official Complaints & FeedbackComplex Flight Concerns
Service Complaints & FeedbackAeroflot Bonus Program
Special Service RequestsBaggage & Compensation Claims
Corporate & Group BookingsMedical & Mobility Services
Unaccompanied MinorsFrequent Flyer Assistance
Special Dietary & Onboard RequestsLost & Damaged Baggage Claims

Executive Customer Service Contacts of Rossiya Airlines Headquarters

Here are the key executives of Rossiya Airlines along with their roles. These contacts may be approached for high-level concerns or escalations:

NameDesignations
Jan BurgChief Executive Officer (CEO)
Laszlo SzaboDeputy Chief Executive Officer
Vitaly SavelyevChairman of the Board of Directors
Ekaterina ShinkarevaHead of Promotional Department
Petr DeyanovDepartment Head of Revenue Management
Inna PoluanovaDirector of Human Resources
Darina ZubarevaRepresentative of Airlines
Canan AbiSupervisor

Map of Rossiya Airlines Head Office

Passengers planning to visit the Rossiya Airlines Head Office can use the map provided below for accurate navigation. It helps in identifying the exact location and nearby access points within Saint Petersburg.

Travelers may visit the Rossiya Airlines Head office for reliable guidance and up-to-date travel information. The support team ensures prompt assistance and practical solutions for concerns related to the journey and guidance.

FAQs

Where is the Rossiya Airlines Head Office located?

The Rossiya Airlines Head Office is situated at 18/4 Pilotov Street, Saint Petersburg, 196210, Russia.

Can I contact the head office for flight modifications or cancellations?

No, the flight modifications and cancellations are all handled through online booking management.

Is the customer support available 24/7 at Rossiya Airlines head office?

No, the customer support is available from Monday to Thursday: 8:30 AM – 5:30 PM, Friday: 8:30 AM – 4:30 PM.

Is support available for travel documents and visa queries?

Yes, but not directly, the support is available through the coordination of government authorities and specialised agencies.